Candidate only — not approved for external publication. Ryo approved this voluntary cancellation policy on July 22, 2026 (JST). A final check against the live checkout and scope-confirmation message is still required before sales begin.
Cancellation & Refund
Voluntary cancellation window
ON REAL offers a voluntary 48-calendar-hour cancellation window beginning when successful payment is confirmed. This is a contractual customer-care policy, not a representation that a statutory cooling-off right applies to online sales.
- Duration
- 48 calendar hours after successful payment confirmation
- Start point
- The timestamp shown in the Stripe payment confirmation
- During the window
- ON REAL will not begin the audit unless the client expressly asks in writing for an earlier start. A cancellation requested before work begins receives a full refund.
- Earlier-start request
- If the client asks in writing for work to begin before the 48-hour window ends, the voluntary cancellation window ends when ON REAL confirms that work has begun.
- After work begins
- Payments are not refundable for a change of mind after work begins. This does not limit refunds required by law or the remedies below when ON REAL does not deliver the agreed service.
- How to request
- Email on.real.2024@gmail.com from the purchase email address with the subject “Cancellation request” and the payment date.
- Processing time
- For a cancellation eligible for a full refund under this policy, ON REAL will initiate the refund through Stripe within 10 business days. The customer’s bank or card issuer may take additional time to post the credit.
Failure to deliver or material scope deviation
If ON REAL cancels the engagement or cannot deliver the agreed service, the client receives a full refund. If an agreed material portion cannot be delivered, ON REAL will offer either a proportionate refund for the undelivered portion or, with the client’s written agreement, a revised scope or delivery date.
Nothing on this page excludes rights or remedies that cannot lawfully be excluded.
Publication gate
Before publication, this rule must be reproduced consistently in the written scope confirmation, Stripe checkout or linked terms, and refund-response procedure.
Last updated: July 22, 2026. Effective upon approved publication.